Now that we have entered the era of online review culture, many consumers browse through review sites like Yelp and Yellow Pages before purchasing a product or a service. This means a single positive review can now reach thousands of potential customers, but this phenomenon works the other way around, too — one negative customer experience can reach thousands of your would-be clients and turn them away before you’ve had a chance to show them how remarkable your brand is.
Focus on the Best Side of Your Brand
Here at VisiBits, we provide online reputation management (ORM) that makes sure your business has a strong, consistent and positive branding across the web. We draw on our expertise in strategy and data analytics to ensure your business is highly visible online only for the right reasons.
It is natural for businesses to get poor reviews from time to time. We also cannot avoid the fact that customers may be influenced by online chatter; but, the good thing is that we can take control of the conversation. Our team will boost positive reviews, articles and mentions of your brand to drive negative search results down the rankings. We may also generate high-ranking content that helps build the credibility of your business. Also, if you haven’t claimed your online business listings yet, we will claim and manage them. This way, we can ensure that your business details and selling propositions are clear and consistent on reputable listing and review sites such as Google My Business, Yelp and Yellow Pages (which often dominate the first page of search results, anyway).
Data-Oriented, Insight-Driven ORM
Of course, we can’t achieve all of the effective ORM techniques e without data to work with. Led by a strategy and analysis expert who often deals with business data, our team is trained to utilise insights and analytics to create a custom online reputation management strategy. For instance, we will use your target demographics to scour any negative reviews, online, from your past customers. Our team also takes advantage of keyword research to find search results affecting your brand credibility.
If you want to learn more about our online reputation management, get in touch with us, today.